Support FAQ

  • What is an affiliate?
    An affiliate is a webmaster that acts as part of a virtual sales team by placing ads and links on their website, which will direct visitors to the home page of an established retailer. Every time that visitor goes on to make a purchase, or another specified transaction, the third party receives a commission.
  • Will I still get paid if someone buys a different item than I promoted?
    Yes, even if an affiliate clicks through a link to an item you promoted and purchases a different item on R18.com you will still get the same revenue share percentage.
  • When do I get paid?
    Affiliates get paid the 10th of the following month.
  • Is there a transaction fee?
    Yes, the affiliate is responsible for the money transfer fee.
    - For Paxum, a transaction fee of $1 USD will be deducted per payout.
    - For Paypal, a transaction fee will be deducted from each payout according to the following rules.
    If your payout is below $2500, then the fee will be 2% of the total amount in USD.
    If your payout is over $2500, then the fee will be $50 USD.
  • Are taxes removed from my payout?
    No, each affiliate is responsible for handling his/her own tax payments and reporting.
  • I am an affiliate in Japan. Can I promote R18.com?
    No, R18.com does not accept affiliates from Japan.
  • Can I receive payouts for customers via mobile?
    Yes. Customers who come via mobile are counted towards your payout in the same way as those who use a personal computer.
  • Can I make mobile ads using your content?
    Yes. Users who access our site using mobile devices will see a mobile version of our site.
  • What happens to my payouts if there are chargebacks or fraudulent charges?
    Chargebacks and/or fraudulent charges will be deducted for revenue share payouts.
  • What happens if someone who buys multiple products returns just one of the items?
    Payout deductions are on a transaction basis. Your payout will reflect a deduction for the entire transaction whether the user returned only one item of a multiple purchase transaction or not.
  • How are payouts made?
    All the payouts are processed via your choice of Paxum or Paypal.
    You will need a Paxum account or Paypal account to receive your payout.
  • What is the minimum payout?
    The minimum payout for affiliates is $100 USD via a Paxum e-wallet account and Paypal account.
    - For Paxum, a transaction fee of $1 USD will be deducted per payout.
    - For Paypal, a transaction fee will be deducted from each payout according to the following rules.
    If your payout is below $2500, then the fee will be 2% of the total amount in USD.
    If your payout is over $2500, then the fee will be $50 USD.
  • Are there any restrictions to Channels (subscription service)?
    You are free to promote any of the 20 channels or our 'full access pass' in R18.com's subscription service. You will receive a 90% commission for every first monthly subscription. Commission is only applicable for first time users of the regular subscription service, not for trial subscriptions.
  • What is the revenue share on individual purchases?
    You will find the current rate on the top page.
    The rate is subject to change according to our campaigns.

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